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| Bankingmanagement » Banking Management » Banking Knowledge Management |
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Banking Knowledge Management |
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Banking sector is primarily operated by human intelligence. Although Information Technology has made its presence felt in no uncertain manner in various financial organizations, it is the human knowledge that provides the vital inputs. Banking Knowledge Management is one of the upcoming fields of management studies. It is an interdisciplinary branch of Banking Management, and a very contemporary field in modern banking sectors.
The retail banks strive to maintain their competitive margin through CRM solutions, content management and self service.
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Banking Knowledge Management programs are included in the professional curriculum in many financial bodies. These programs help the executives and managers gain a comprehensive insight into knowledge management.
Banking Knowledge Management is related to the e-Governance sector. It comes under the discipline of Public sector knowledge management. According to the British Standards Institution's view, it is responsible for drafting, marketing and facilitating various information products related to the banking sector. One cannot ignore the growing relevance of public sector knowledge management. It demands an altogether different understanding of management in order to be able to grasp the distinctive facets of Banking Knowledge Management. Conventional private sector approaches to banking are somewhat dated now.
Although many advocates of private sector knowledge management point out the fact that the theoretical aspects of knowledge management are basically oriented to private sectors, it cannot be denied that over the past two decades knowledge management has ben extensively applied to public sector banking as well. The result has been fruitful nevertheless, ensuring enormous growth and development of banking.
The application of knowledge management in public sector banking has helped a great deal in bridging the gap between bank officials and customers. This is one respect in which private banks used to score over the public ones earlier. But times have changed now drastically with the introduction of knowledge management.
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